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Atlas Coffee Club

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We currently ship to the United States, Canada, and APO/DPO/FPO addresses overseas. This would also include PO Box addresses.

Where do you ship?

SHIPPING

Where do you get your coffee?

Do you offer decaf?

Is your coffee fair-trade?

Is your coffee organic?

How fresh is the coffee?

Do you flavor the coffee?

What are the tasting notes you list?

How much coffee comes in each bag?

Can I brew with a Keurig or use a K Cup?

Are your pods or bags recyclable?

How do I open your bags?

How do I store coffee? When does it expire?

What products do you offer?

ABOUT OUR COFFEE

What features come with my Customer Portal?

How do I reset my password?

How do I access my online account?

Can I reschedule my upcoming order?

When is my next order?

How do I view my payment history or receipts?

Can I cancel at anytime?

MANAGING YOUR ACCOUNT

Can I adjust my roast type?

Can I adjust my grind type?

Can I adjust my shipping frequency?

Want more coffee per shipment?

Recurring Subscription & How to Cancel

Can I switch to decaf?

Can I receive both decaf and caffeinated coffee in my orders?

Can I choose what country I receive?

Can I reorder more of a specific coffee?

How do I use my referral link for friends & family?

SUBSCRIPTIONS

Can I gift coffee to someone?

Can my gift be delivered via email?

I bought a gift subscription, when will I be charged?

Can I receive the first gift order and have the rest delivered to a different address?

Do Gift Subscriptions renew?

Can I order now and postpone the first shipment?

Can my gift recipient make changes after I sign them up?

Can I share a gift message with my order?

Do you offer Gift Cards?

Do you have a certificate I print out & share with the recipient?

Do you include prices in the box?

Can I select a roast preference for my gift?

How do I extend a gift?

Ordering more than 10 Gifts? Looking for gifts for your office, clients, etc.?

Why was no shipping address needed for my gift?

GIFTS

I received a gift – How do I change my preferences?

Do I need to register my gift to receive the remaining orders?

How do I manage my grind or roast preferences?

I received a gift – How do I learn more?

RECEIVED A GIFT

What forms of payment do you accept?

I have a subscription – when will I be charged?

I bought a gift subscription – when will I be charged?

How do I update my card?

How do I update my billing address?

Do you charge shipping fees?

Can I use multiple discounts on my order?

Why is my payment method being declined?

PAYMENT

My order was scanned as delivered, but I haven’t received it yet!

How much does it cost to ship to Canada?

How long do shipments take to arrive?

What is your rewards program?

How do I become a member of your rewards program?

Can I cancel my account and keep my points?

ATLAS REWARDS PROGRAM

How do I get a coffee flavor wheel to use at home?

I want to brew better coffee at home, any recommendations?

Which machines are your pods compatible with?

BREWING AT HOME

Where do you ship?Updated 7 months ago