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Atlas Coffee Club

We know it&#x2019;s frustrating, but sometimes shipping carriers will scan packages as delivered a day or two early, but they show up within a few days. We recommend looking up your tracking number on the website of the shipping carrier to get the most accurate details regarding where your order was delivered (ie; mailbox, front porch, parcel locker, etc.).If you don&apos;t see your order within two business days of it being marked &#x201C;delivered&#x201D;, please get in touch with us at support@atlascoffeeclub.com.

We know it’s frustrating, but sometimes shipping carriers will scan packages as delivered a day or two early, but they show up within a few days. We recommend looking up your tracking number on the website of the shipping carrier to get the most accu

My order was scanned as delivered, but I haven’t received it yet!

SHIPPING

Where do you get your coffee?

Do you offer decaf?

Is your coffee fair-trade?

Is your coffee organic?

How fresh is the coffee?

Do you flavor the coffee?

What are the tasting notes you list?

How much coffee comes in each bag?

Can I brew with a Keurig or use a K Cup?

Are your pods or bags recyclable?

How do I open your bags?

How do I store coffee? When does it expire?

What products do you offer?

ABOUT OUR COFFEE

What features come with my Customer Portal?

How do I reset my password?

How do I access my online account?

Can I reschedule my upcoming order?

When is my next order?

How do I view my payment history or receipts?

Can I cancel at anytime?

MANAGING YOUR ACCOUNT

Can I adjust my roast type?

Can I adjust my grind type?

Can I adjust my shipping frequency?

Want more coffee per shipment?

Recurring Subscription & How to Cancel

Can I switch to decaf?

Can I receive both decaf and caffeinated coffee in my orders?

Can I choose what country I receive?

Can I reorder more of a specific coffee?

How do I use my referral link for friends & family?

SUBSCRIPTIONS

Can I gift coffee to someone?

Can my gift be delivered via email?

I bought a gift subscription, when will I be charged?

Can I receive the first gift order and have the rest delivered to a different address?

Do Gift Subscriptions renew?

Can I order now and postpone the first shipment?

Can my gift recipient make changes after I sign them up?

Can I share a gift message with my order?

Do you offer Gift Cards?

Do you have a certificate I print out & share with the recipient?

Do you include prices in the box?

Can I select a roast preference for my gift?

How do I extend a gift?

Ordering more than 10 Gifts? Looking for gifts for your office, clients, etc.?

Why was no shipping address needed for my gift?

GIFTS

I received a gift – How do I change my preferences?

Do I need to register my gift to receive the remaining orders?

How do I manage my grind or roast preferences?

I received a gift – How do I learn more?

RECEIVED A GIFT

What forms of payment do you accept?

I have a subscription – when will I be charged?

I bought a gift subscription – when will I be charged?

How do I update my card?

How do I update my billing address?

Do you charge shipping fees?

Can I use multiple discounts on my order?

Why is my payment method being declined?

PAYMENT

Where do you ship?

How much does it cost to ship to Canada?

How long do shipments take to arrive?

What is your rewards program?

How do I become a member of your rewards program?

Can I cancel my account and keep my points?

ATLAS REWARDS PROGRAM

How do I get a coffee flavor wheel to use at home?

I want to brew better coffee at home, any recommendations?

Which machines are your pods compatible with?

BREWING AT HOME

My order was scanned as delivered, but I haven’t received it yet!Updated 10 months ago